CREATIVE CREW MEMBERSHIP TERMS AND CONDITIONS

This Agreement (the “Agreement”) contains the terms and conditions that govern your membership relationship with Creative Taxi Ltd., an Ohio Limited Liability Company (referred to as "Creative Taxi Ltd.”, “we”, “us”, “our”, or the “Company”), including your use of the Creative Taxi Ltd. website (the “Creative Taxi Website”). The words “you” and “your” mean the person signing up to receive service(s) and account(s) from us, and anyone else with authority to transact or exercise control over an account. 

By enrolling in services or applying for an account with Creative Taxi Ltd., you agree to be bound by the terms and conditions of the account, and any fees that may be imposed. You also agree to provide accurate and up-to-date information when registering and using our services, and to promptly update this information if it changes. The terms and conditions of your account include this Agreement, any disclosures we give you when you open your account, subsequent disclosures we provide when using additional products and services, periodic statements, user guides, and any other disclosure or terms we provide to you. Continued use of your account means you agree to these terms, you agree to pay the fees listed, and you give us the right to collect the fees, as earned, directly from your account balance or any linked external accounts. 

1. Scope of Services (“the Services”)

The Membership includes the following services (“the Services”):

  • The following specific services are included in the Membership:

    • Quarterly Mentorship Calls – Live group sessions, scheduled once per quarter.

    • Asynchronous Feedback – Members may submit creative or strategic materials (e.g., ideas, drafts, or projects) for review and will receive asynchronous feedback from Andy Newman. Feedback is provided at a reasonable cadence, subject to Andy’s availability, and does not include unlimited or on-demand coaching.

    • Private Slack Community – Access to a members-only space for creative leaders and learners. Community participation is subject to Creative Taxi’s community guidelines and moderation policies.

    • Q&A Opportunities – Invitations to submit questions and ideas that may influence Creative Taxi’s future offerings.

    • Founding Crew Recognition – Acknowledgment as an early member of the Creative Taxi community.

    • Early Access to Coaching – Priority access to reserve limited 1:1 coaching sessions.

    • Limited Seats – Membership is capped to ensure quality and impact.

  • Services will be delivered through the following approved methods: phone consultations, email correspondence, our secure online client portal, and in-person meetings when necessary. Response times will vary based on the type of service request:

  • Service Level Standards:  Creative Taxi commits to the following quality standards:

    • Responsiveness: Adherence to stated response times for different inquiry types.

    • Communication Quality: Clear, professional, and timely communication

    • Expertise: Services provided by qualified professionals with relevant expertise

    • Confidentiality: Strict maintenance of client confidentiality

    • Accuracy: Thorough and precise guidance

  • The primary method of communication will be determined based on the nature of the service required. When possible, the expectation for communication responses is within 2-3 business days for urgent matters, and within 5 business days for standard inquiries. 

    • Urgent matters: Within 2-3 business days

    • Standard inquiries: Within 1-2 business days

    • Routine correspondence: Within 2-5 business days

This Agreement includes the following sections or other provisions and services above which apply to various services of your membership. You are not obligated to take advantage of all of these services, but you are obligated to pay the full price of your Membership. Any additional services provided by Creative Taxi Ltd. to you may require additional fees to be discussed and agreed upon by the parties.

Suspension of Services:

We reserve the right to temporarily suspend membership services under the following conditions:

  • (a) Failure to maintain eligibility requirements as outlined in the Eligibility section

  • (b) Non-payment of membership fees or additional service charges

  • (c) Violation of the member duties or terms of this Agreement

  • (d) Suspected fraudulent activity or misuse of services.

Any suspension will be preceded by written notice to the member, providing an opportunity to cure the underlying issue where possible. The duration of suspension will be proportionate to the nature of the violation, and full reinstatement of services will occur once the underlying issue has been resolved.

Additional Services and Charges: Any services required beyond the scope or limitations of your Membership will be charged at our standard hourly rate of $250 per hour, billed in 60-minute increments. We will notify you before incurring any additional charges and obtain your approval before proceeding.

2. Member Duties

Compensation: In consideration for the Services provided by us to you as set forth in paragraph 1 above, you agree to pay the current Membership fee corresponding to the experience you selected at the time of joining Creative Crew. 

Billing cycles are set on a monthly basis. The base membership fee is $129 per month. Creative Taxi reserves the right to modify membership fees with at least 30 days written notice to the member. Any fee changes will be communicated via email or through the member's account portal, and will become effective at the start of the next billing cycle following the notice period. charged at the then-current applicable rate until you cancel the service in accordance with the Cancellation terms in this Agreement. 

Cancellation: You may cancel your membership at any time through our simple cancellation mechanism that is as easy to use as the method you used to sign up. If you signed up online, you can cancel through our website at https://www.creative.taxi/cancel by clicking the "Cancel Membership" button or visiting our dedicated cancellation portal. The online cancellation process requires no more steps than signup and can be completed without needing to speak with a representative. All cancellation methods are clearly disclosed at https://www.creative.taxi/cancel. You may cancel at any time, and cancellation will take effect at the end of your current billing period. All payments are nonrefundable and there are no refunds or credits for partially used periods. Upon cancellation, you will maintain access to the Services through the end of your current Billing Cycle. If a payment is not successfully settled, due to expiration, insufficient funds, lack of verification, or otherwise, we may suspend your access to the service until we have successfully charged a valid Payment Method for the uncollected amount. You remain responsible for any uncollected amounts. 

Upon termination of your membership, whether by you or by us, you remain responsible for any outstanding fees or payment obligations incurred prior to the termination date. We reserve the right to immediately terminate this Agreement without notice in the following circumstances:

Dispute Resolution for Termination: Members who wish to dispute a termination decision must: (a) Submit a written appeal within 10 business days of receiving termination notice, (b) Provide detailed explanation and supporting documentation, (c) Pay a reasonable administrative fee of $99 for processing the appeal, and (d) Agree to binding arbitration if the internal review does not resolve the dispute. The final decision rests with the company's management.

1. Material breach of contract terms

2. Engagement in illegal activities

3. Fraudulent use of services

4. Bankruptcy or insolvency

5. Violation of eligibility requirements

These obligations survive the termination of your membership and must be paid in full within 30 days of the termination date. Failure to settle outstanding balances may result in legal action to recover the amounts owed.

No refunds will be issued for partial billing cycles. Membership fees are non-refundable except in cases of service failure or as required by law. In the event of termination:

1. Prepaid fees for unused services will be prorated and credited or refunded

2. Refunds will be processed within 30 days of termination

3. Any refund requests must be submitted in writing within 30 days of the termination date

4. Refunds will be applied to the original payment method within 30 days of approval. Any refund requests must be submitted in writing within 30 days of the charge.

Payment Plan: If you have elected to enroll in a payment plan for Creative Crew, you agree to also authorize the charges on your credit card. By signing up for the payment plan, you also agree to pay your balance in full by the date specified on your payment plan. You also acknowledge that the credit card(s) or payment method(s) you use to purchase any payment plan for any individual product will be active, valid and have sufficient funds available during the entire term of the payback period. If for any reason my payment is declined, you agree to provide an alternative, valid payment method. Late payments may be subject to a late fee of up to 1.5% of the outstanding balance per month or the maximum amount permitted by applicable law, whichever is less. If your credit card cannot be charged on the date specified by us, we reserve the right to revoke your access to Creative Crew. We reserve the right to report delinquent payments to credit agencies and collections agencies, and may assess an annual interest rate of 18% on outstanding balances.

Additional Member Duties: You understand that your success in Creative Crew is dependent upon your level of participation in the Services. In order to get the most out of the Service, you must also work to implement the tools and strategies learned throughout the Service, and make considerable efforts toward your own creative professional development on your own time during the term of Services. You are responsible for requesting additional support from us, if needed.

3. Term

The term of these Terms and Conditions shall be for the length of Creative Crew, beginning on the date of your purchase. The term shall continue upon your continued use and participation in the Services.

4. No Guarantees/Disclaimer

We will exercise good faith and diligence in the execution of our duties to you under this Agreement. However, we have not made, and are not making, any guarantee about the future performance or results of you, your Account, or your business, including, without limitation, any guarantee of a specific level of performance, the success of any given decision or strategy that we may recommend, or the success of our overall outcome from the Services delivered. In addition, we make no guarantee or representation that your initial objectives will be achieved and you agree we are not responsible and/or liable for any failure to achieve such objectives.

The information presented by Creative Crew is provided “as is” and “as available,” without representation or warranty of any kind. We do not represent or warrant that such information is or will be always current, complete, or accurate. We disclaim all warranties of any kind, including but not limited to any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent that your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of Creative Crew shall be to discontinue using Creative Crew. 

5. No Professional Financial Relationship

You understand that enrollment and participation in the Services does not amount to any sort of professional business relationship between you and us, our employees, or contractors. You further understand that, although business information may be communicated to you during the Services, such information is not professional business advice. Your reliance on such business information is at your own risk.

Any and all content available through Creative Crew, including, but not limited to: text, images, audio, video, social media posts, blog posts, or any other format (hereinafter “Content”), is made available solely for educational and informational purposes only, and does not constitute or professional legal, tax, investment, financial or other advice. Always seek the advice of a qualified professional or provider with any questions you may have regarding your situation. 

As an individual with access to the Content, You assume the sole responsibility of evaluating the merits and risks associated with the use of any information or other Content before making any decisions based on such information or other Content. In exchange for viewing and accessing the Content, you agree not to hold Creative Taxi Ltd. liable for any possible claim for damages arising from any decision you make based on information or other Content made available to you. 

6. Confidentiality

a) Your Information: Any and all of your information and data of a confidential nature, (hereinafter referred to as “Confidential Information”), shall be treated by Company in the strictest confidence and not disclosed to third parties or used by Company for any purpose other than for providing you with the services specified hereunder without your express written consent, other than to comply with the law. Confidential Information shall not include any information which (a) becomes available to the public through no breach of confidentiality by Company, (b) was in Company’s possession prior to receipt from the disclosure, (c) is received by Company independently from a third party free to disclose such information, or (d) is independently developed by Company without use of the your Confidential Information.

We may share your Confidential Information with third parties only under the following circumstances: (1) as required by law, regulation, or legal process; (2) to protect the rights, property, or safety of Company, our users, or others; (3) in connection with a merger, acquisition, or sale of assets; or (4) with your explicit consent. In all cases, we will share only the minimum necessary information and require third parties to maintain the confidentiality and security of your data.

b) Participant Information: You agreed to keep confidential any Confidential Information, as defined in paragraph 7(a), shared by fellow participants in Creative Crew (herein referred to as “Participants”). Any Confidential Information shared by Participants is confidential, Proprietary, and belongs solely and exclusively to the Participant who discloses it. You agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, in Creative Crew or otherwise. You agree not to use such Confidential Information in any manner other than in discussion with other Participants during the membership. Confidential Information shall not include information rightfully obtained from a third party. You will keep Participants’ Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, loss and theft.

c) Company Information: You agree to keep confidential any Confidential Information, as defined in paragraph 7(a), shared by Creative Taxi Ltd. in Creative Crew. Any Confidential Information shared by Company, its employees or contractors is confidential, Proprietary, and belongs solely and exclusively to Company. You agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, within the Creative Crew group or otherwise. You agree not to use such Confidential Information in any manner other than in discussion with other Participants during the membership. Confidential Information shall not include information rightfully obtained from a third party. You will keep Company’s Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, loss and theft.

Prohibited Activities: Members are prohibited from

  • Misusing the service for purposes other than intended services. 

  • Sharing service access with unauthorized individuals

  • Attempting to circumvent service limitations

  • Providing false or misleading information

  • Engaging in harassment, abusive, or discriminatory behavior

  • Violating confidentiality agreements

  • Using the service for illegal or unethical purposes

Violation of these prohibited activities may result in immediate termination of membership without refund.

d) Non-Disparagement: You shall, during and after the participation in Creative Crew refrain from making any statements or comments of a defamatory or disparaging nature to any third party regarding Company, or any of Company’s officers, directors, employees, personnel, agents, policies, services or products, other than to comply with law.

e) Violations of Confidentiality: You agree that if you violate or display any likelihood of violating this Section 6, the Company and/or the other Creative Crew Participant(s) will be entitled to seek injunctive relief and any other available legal remedies to prohibit such confidentiality violations and to protect against the harm of such violations.

7. Independent Contractors

(a) Independent Contractor Relationship: These Terms and Conditions shall not render Company an employee, partner, agent of, or joint venturer with you for any purpose. Company is and will remain an independent contractor in its relationship to the you. Company is or remains open to conducting similar tasks or activities for entities other than you and holds itself out to the public to be a separate business entity. Company shall retain sole and absolute discretion in the manner and means of carrying out the activities and responsibilities under these Terms and Conditions. Company will not rely solely on the equipment or offices of you for completion of tasks and duties set forth pursuant to these Terms and Conditions. Any advice given to Company regarding services performed for you shall be considered a suggestion only, not an instruction. Company and you agree to conform to any and all IRS tests necessary to establish and demonstrate the independent contractor relationship between you and Company.

(b) Taxes & Benefits: Company will be responsible for filing its own tax returns and to pay taxes in accordance with all provisions of applicable Federal and State law. You shall not be responsible for withholding taxes with respect to Company’s compensation. Company shall have no claim against You for vacation pay, sick leave, retirement benefits, social security, worker’s compensation, health or disability benefits, unemployment insurance benefits or employee benefits of any kind.

8. Ownership of Intellectual Property

You agree that Creative Crew contains proprietary content (“Intellectual Property”) that is owned solely by Creative Taxi Ltd. and/or its licensors and is protected by copyright, trademark, and any other applicable intellectual property laws. Company retains the sole right to use, reproduce, and distribute the Intellectual Property throughout the world in any and all mediums. Company grants you a license to use the Intellectual Property solely for your own noncommercial purposes. You agree that it has no right to create derivatives of, share, reproduce, distribute, modify, translate, post, license, sell, loan or otherwise exploit the Intellectual Property, whether commercially or non-commercially, and acknowledges that doing so constitutes a violation of law. For the avoidance of doubt, you agree not to create any derivative products, blog posts, websites, guides, worksheets, tool kits, videos, audio recordings, or the like based on Company’s Intellectual Property or that in any way violate Company’s Intellectual Property. Any registered or common law trademark, service mark, logo or tagline used in conjunction with Creative Crew is property of the Company. You may not use such trademarks or service marks for any purpose except with written permission by Company.

9. Your Account

You may be required to register with Creative Crew in order to access certain areas of the Site. With respect to any such registration, we may refuse to grant you the username you request. Your username and password are for your personal use only. If you use the Site, you are solely responsible for maintaining the confidentiality of your account and account password.  You agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Creative Crew, including those set forth in these Terms, we reserve the right, in our sole discretion to terminate your account or your use of the Site, block or prevent future access to and use of the Site, refuse service to you, or cancel you order (i) if you violate any of these Terms; (ii) for any other reason; or (iii) for no reason. Upon any such termination, your right to use Creative Crew will immediately cease.

10. Warranties

(a) Company’s Warranties: Company represents, warrants and covenants that, Company has full authority to enter into these Terms and Conditions and all of the Services, whether performed by Company or any of its subcontractors, will be rendered using sound, professional practices and in a competent and professional manner by knowledgeable and qualified personnel.

(b) Your Warranties: You represent, warrants and covenant that You have full authority to enter into these Terms and Conditions and has or will obtain, during all times relevant hereunder, all of the necessary consents, rights, licenses, clearances, releases or other permissions to lawfully consummate the transactions and lawfully discharge, in all material respects, each and every of your obligations or duties set forth hereunder, whether performance is due now or hereafter during the Term.

(c) EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED THROUGHOUT THESE TERMS, NEITHER PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED.

11. Limitation of Liability

(a) IN NO EVENT SHALL COMPANY HAVE ANY LIABILITY TO YOU FOR ANY LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE; AND

(b) IN NO EVENT SHALL COMPANY’S LIABILITY TO YOU EXCEED THE FEES PAID BY YOU UNDER THESE TERMS, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY.

(c) THE FOREGOING LIMITATIONS IN THIS SECTION 11 SHALL NOT APPLY TO A BREACH OF CONFIDENTIALITY BY A PARTY HEREUNDER OR THE OBLIGATIONS UNDER SECTION 8 (OWNERSHIP OF INTELLECTUAL PROPERTY).

12. Effect of Headings

The subject headings of the paragraphs and subparagraphs of these Terms and Conditions are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

13. Entire Agreement; Modification; Waiver

These Terms, coupled with the terms located at https://www.creative.taxi/terms, constitute the entire agreement between the parties pertaining to the subject matter contained in it and supersedes all prior and contemporaneous agreements, representations, and understandings of the parties. No supplement, modification, or amendment of these Terms and Conditions shall be binding unless executed in writing by all the parties. No waiver of any of the provisions of these Terms and Conditions shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.

14. Changed Terms

We may amend these Terms and Conditions by providing you with at least 30 days advance notice. Such amendments will be posted on the Site and we will notify you via email at the address associated with your account. The amended Terms and Conditions will become effective at the end of the notice period unless you terminate your membership before then. You may cancel your subscription at any time through our simple online cancellation process available at www.company.com/cancel or through the same method you used to sign up. The cancellation process will be as simple and easy-to-use as the sign-up process, requiring no more steps than sign-up required. Upon cancellation, we will send you an immediate confirmation email with the details of your cancellation and any final charges. If you continue to use the Site or Service after the amendments become effective, this will constitute your acceptance of the amended Terms and Conditions. However, any material changes to your subscription terms, including pricing or billing frequency, will require your explicit consent and cannot be deemed accepted through continued use alone. We will post the most recent versions of our Terms and Conditions on the Site with their effective dates.

15. Assignment

These Terms and Conditions shall be binding on, and shall inure to the benefit of, the parties to it and their respective heirs, legal representatives, successors, and assigns; provided, however, that you may not assign any of your rights under these Terms and Conditions, except to a wholly owned subsidiary entity of you. No such assignment by you to your wholly owned subsidiary shall relieve you of any of your obligations or duties under these Terms and Conditions.

16. Notices

(a) All notices, requests, demands, and other communications under these Terms and Conditions shall be in writing and properly addressed as follows:

To the Company:

Creative Taxi Ltd. 

c/o Andy Newman

6545 Market Ave. North

STE 100

North Canton OH 44721

Stark County

United States

To You:

Your address provided at the time of joining the Membership.

(b) Any party may change its address for purposes of this paragraph by giving the other parties written notice of the new address.

17. Governing Law; Venue; Mediation

These Terms and Conditions shall be construed in accordance with, and governed by, the laws of the State of Ohio as applied to contracts that are executed and performed entirely in Ohio. The exclusive venue for any court proceeding based on or arising out of these Terms and Conditions shall be Stark County, Ohio. The parties agree to attempt to resolve any dispute, claim or controversy arising out of or relating to these Terms and Conditions by mediation, which shall be conducted under the then current mediation procedures upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures.

18. Recovery of Litigation Expenses

If any legal action or any arbitration or other proceeding is brought for the enforcement of these Terms and Conditions, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of these Terms and Conditions, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

19. Severability

If any term, provision, covenant, or condition of these Terms and Conditions is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of these Terms and Conditions shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

20. E-Sign Consent

We would like to communicate with you using electronic means. When you agree to this Agreement and click “I Agree” button (or its equivalent), this tells us:

  • You agree to receive any electronic communication from us for any purpose

  • You agree to receive an electronic version of any written notice or disclosures we must send you under applicable laws and regulations ("Legal Disclosures"), and acknowledge that such electronic communications satisfy any legal requirement that such communications be in writing; and

  • You understand that to receive Legal Disclosures, you must: (i) have a valid email address; (ii) have access to an internet-connected device capable of receiving, opening, and reading electronic communications; and (iii) agree to keep your contact information current. 

Questions about these Terms and Conditions? Email us at crew@creative.taxi.

Updated August 2025.